Support
How can we
help you?
Everything you need to know about XI Royale — from linking your FPL team to getting paid via M-Pesa.
How do I verify my FPL Team?
When you register with your FPL ID, you'll receive a unique verification code. Go to the Official FPL website → "My Team" → "Admin" tab → change your Team Name to include the code. Come back and click "Verify". Our engine scans the FPL database to confirm you as the rightful owner. The whole process takes 30 seconds.
When do I get paid?
Payouts are fully automated. The moment the Official FPL API confirms all bonus points for a Gameweek as data_checked, our settlement engine fires. Winnings land in your XI Royale wallet instantly. Withdraw to M-Pesa anytime — it hits your phone within seconds.
What is the platform commission?
We take a transparent commission to power the infrastructure. The rate scales based on pot size — from 2% on smaller pots to 10% on larger ones. We only touch the final prize pot, never your entry stake. The exact cut is always shown before you join.
Do you store my FPL password?
Absolutely not. We never ask for, store, or access your FPL password. We only use your publicly visible FPL Team ID to sync your gameweek scores. Your account stays 100% under your control on the FPL website.
Can I play without an FPL team?
Yes! Our Panga Tebo predictors let you compete by predicting real Premier League outcomes — final table standings, Champions League finalists, and more. No FPL team required. Just register with your phone number and you're in.
What happens in a tie?
In Duels and Throuples, ties result in an even split of the pot. In Cage Matches and multi-week competitions, the tiebreaker goes to the manager with the higher GW score in the final gameweek. If still tied, the pot is split evenly.
How do deposits work?
Tap "Deposit" in your wallet, enter the amount, and confirm. An M-Pesa STK Push will appear on your phone — enter your PIN and the funds are in your wallet within 5 seconds. Minimum deposit is KES 10.
Still stuck?
Reach out directly.
We're real humans. Average response time: under 2 hours.